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Medical Assistance

We provide local and cross-border ground ambulance, emergency repatriation, medical evacuation, medical escort and direct payment arrangement, etc.

Outpatient Medical Assistance

Referrals to Silver Cross network/non-network clinic
Referrals to Silver Cross network/non-network doctor (outpatient/inpatient)
Co-ordination of medical records
Payment guarantee

Inpatient Medical Assistance

Referrals to hospitals (with Silver Cross network/non-network doctor)
Co-ordination of medical records & monitoring of treatment provided
Payment guarantee

Medical Escort

Arrangements of doctors/nurses for local/overseas medical escort

Medical Repatriation

Arrangements for flight tickets with medical clearance
Arrangements of local/cross-border ground ambulance
Coordination of flight tickets, hotel, limousine and transfers for patient/relatives.

Repatriation of mortal remains

Coordination of relevant documents
Coordination of cremation
Repatriation of mortal remains

Assess patient’s condition in public hospital

Dispatch doctor/coordinator to assess patient’s condition/obtain medical report in public hospital
Apply medical report from public hospital

General Assistance

Cash advance
Hotel, flight ticket and transfer arrangements

Investigation

Suspected fraud
Cost control and medical auditing

You can always contact us at

cs@silvercrossmedical.hk

WE ARE ALWAYS READY TO SERVE YOU!

Our comprehensive assistance service to meet your need anywhere, anytime.